On-site Multimedia Technician

Key Responsibilities May Include:

• Set up, testing, maintenance, asset management, operation and break down of audiovisual (AV) and videoconference (VTC) equipment, including video data projection systems, computers, audio and videoconference equipment, microphones, video cameras and audio systems.
• Operation of integrated AV systems.
• Provide best-effort assistance to fulfill any audiovisual technical requirements as assigned.
• Execute all aspects of videoconference support, including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technologies.
• Troubleshoot audiovisual and videoconferencing related technology, including various projectors, control systems, audio and videoconferencing.
• Maintain conference room integrity.
• Perform regular preventive maintenance checks, e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.
• Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintain understanding of current and new presentation technology.

Preferred Qualifications:

• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
• Strong customer service and communications skills required.
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
• Ability to facilitate tasks with internal and external staff to assure meeting and event success.
• Understanding of normal business and office procedures.
• Experience working in a fast paced university/conference center environment.
• Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems, i.e. HVAC, electrical, lighting, building controls, security, etc.
• Self-motivated independent thinker.
• Audiovisual technology management experience.
• AV and presentation technologies experience.
• Customer service experience.
• Industry relevant training or technical courses a plus.