Ramona Resto joined Waveguide in 2016 as a scheduling coordinator for our Firstwave® team in Atlanta. Ramona’s experience as an administrative professional stretches across the Southeast, from earning technical certificates in South Carolina, to managing service employees in New Orleans, to processing medical claims for Waveguide client Centers for Disease Control and Protection (CDC) in Atlanta. Especially invaluable to our client-focused Firstwave® team is her experience identifying trends in customer service calls to inform policy and process improvements.

And to top it all off, she types 55 words per minute.