Firstwave® | Technology Management

Our Services

managed services

Technology marches on even after the ribbon-cutting.

Now that you’ve invested in upgrading your communications technology, you need to ensure you get the most from that investment every day. Firstwave® offers you a range of comprehensive technology management services including ongoing consulting from the team of consultants you already know and trust, up to full outsourcing of day-to-day operations of communications spaces. We can also backfill your AV staff during their vacation.

  • People/process assessment
  • Staffing models and hiring assistance
  • Hourly consulting and troubleshooting
  • Technology life cycle annual assessments
  • Remote help desk
  • In-room support
  • Technical staff back-fill
  • Bridge management
  • Full outsourcing

 

For more on how Waveguide’s Firstwave® division can support your organization’s technology operations, please contact Waveguide’s director of Firstwave® services, Tim Bailey, or director of marketing, Julie Nattis.

On-Call | On-Demand

On-call Hourly Support

A bucket of hours you manage that never expire
Access to all of Waveguide when you need it
Ultimate flexibility for a fixed investment

On-demand Back-fill Support

Same access as the hourly model
Benefit of monthly, fixed payments
Significant reduction in the hourly rate

On-site Outsourcing

Overview

Full-time staff at your location based on your needs
Flex support allows us to provide additional staff for major events without increasing full-time FTE headcount

Silver

Self-service campus. Multimedia support staff focus is primarily on major issues and daily/weekly preventative maintenance checks of rooms.

Gold

Predominantly a self-service campus, blended with full support of executive/high priority events. Multimedia support staff splits time between assisting with set up, troubleshooting issues, and daily/weekly preventative maintenance checks of rooms.

Platinum

Executive campus. This is a high-touch, customer-support based model where multimedia support staff is capable of full meeting support, meet and greet set-ups, and event monitoring. Multimedia support staff will be responsible for daily troubleshooting and preventative maintenance checks of rooms but focus is on the client experience with the multimedia system.

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Go ahead, make our day. Really.

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