Firstwave® | Technology Management

Our Services

managed services

Technology marches on even after the ribbon-cutting.

Now that you’ve invested in upgrading your communications technology, you need to ensure you get the most from that investment every day. Firstwave® offers you a range of comprehensive technology management services including ongoing consulting from the team of consultants you already know and trust, up to full outsourcing of day-to-day operations of communications spaces. We can also backfill your AV staff during their vacation.

  • People/process assessment
  • Staffing models and hiring assistance
  • Hourly consulting and troubleshooting
  • Technology life cycle annual assessments
  • Remote help desk
  • In-room support
  • Technical staff back-fill
  • Bridge management
  • Full outsourcing


For more on how Waveguide’s Firstwave® division can support your organization’s technology operations, please contact Julie Nattis at or (415) 308-5776.

Delivery Process

On-call Hourly Support

A bucket of hours you manage that never expire; access to all of Waveguide when you need it; ultimate flexibility for a fixed investment

On-demand Backfill Support

Same access as the hourly model; benefit of monthly, fixed payments; significant reduction in the hourly rate

On-site Outsourcing

Full-time staff at your location based on your needs; flex support allows us to provide additional staff for major events without increasing full-time FTE headcount

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